Resume

I am interested in utilizing my seventeen years of experience in information technology within an IT Director role to implement critical business technology and operations with outstanding results building successful direct and matrix teams to leverage technology in a meaningful way to support staff and executive management alike.

Tennessee Department of Mental Health and Substance Abuse Services, Current

Hospital Information Systems Manager – Directly managed support group responsible for Business Intelligence reporting, system maintenance, 2nd tier software support and implementation testing of Netsmart MyAvatar EMR system. Supporting rollout of EMR to 4 State Institutions. Managed Kronos timekeeping support and assisted in the rollout.

Tennessee Department of Health, Contractor, 2014-2017

Project Manager – Technical Project Manager for an EHR solution implementation to county and metro owned health clinics statewide. Assisting the Tennessee Department of Health to integrate the Document Storage Systems, Inc. vxVistA software into 126 public health clinics across the state.

CareSpot, 2011-2014

IS Director – Develop Support department which included P&P, team building, escalations, scheduling, metrics, culture building. Complete management of support, field technicians, and vendors for remote hands on. Design, implementation, and maintenance of center infrastructure in support of NextGen EHR/EMR. IS Project Management of de-novo and acquisition growth.

Renal Advantage 2005-2011

IS Operations Project Management – Develop Support department which included P&P, team building, escalations, scheduling, metrics, culture building. Complete management of support, field technicians, and vendors for remote hands-on MPLS management, design, implementation and maintenance of center and data center infrastructure to support HII Time EMR. IS Project Management of de-novo and acquisition growth.

Hot Topic, 2005

Helpdesk, NOC Operations – Set up of new national distribution office, data center, warehousing system and helpdesk. Develop Support department which included P&P, team building, escalations, scheduling, metrics, culture building. Assist operations in testing, improving PTL system and processes.

Dell Computer, 2003-2004

Level II Tech – Excelled in and advanced in four support queues. Maintained top 10% rank of Nashville agents.

J.M. Tull Metals 1992-2003

Information Systems Administrator – Managed Frame Relay infrastructure. Low voltage, equipment, and services procurement, troubleshooting LAN/WAN and AS/400 environments, and technology rollouts to update antiquated equipment. Data center maintenance. Helped drive innovation and change in IS to leverage new technologies.